RETURN POLICY –

Hey there ! Welcome to our return policy section

5-DAY RETURN POLICY
Items purchased from our site billionstuff.in are eligible for return, if returned within 5 days of delivery. However, this is applicable ONLY in the case of issues related to misprinting or damaged or defective items received by the customer. No return will be allowed if the customer has correctly received the product(s) as per the order placed.

In order to raise a replacement request for misprinting / damaged / defective items received by you, please send us pictures or short video of the product along with the original packaging in which the product was received, and with shipping label and the customer details clearly visible. You can mail the same to us on cc.billionstuff@gmail.com. Once they are verified by our support team, the refund / exchange will be initiated. It will be conveyed to you through email. A refund will be processed in the same bank account / debit card / credit card which you had used at the time of making purchase.

EXCHANGE POLICY –

The items can be exchanged without any additional costs in the case of issues related to misprinting or damaged or defective items received by the customer.

We can offer you an exchange for the wrongly ordered t-shirt(s). However, we request you to kindly bear the additional delivery costs involved, namely -

1. Shipping the wrongly ordered t-shirt from your address to our office and

2. Shipping the new t-shirt from our office to your address.

CANCELLATIONS –

• In case we receive a cancellation request and the order has not been processed by us, we shall cancel the order immediately and the refund will be processed in the same bank account / debit card / credit card which you had used at the time of making purchase.
• If we have already printed the product, we will not be able to approve the cancellation request. In such cases, the product will follow the normal delivery process.
• For Cash on Delivery Orders, no cancellation will be allowed if a cancellation request is received after the product has been dispatched through our delivery partner.
• Under certain circumstances it might not be possible for us to accept / fulfill an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. In such cases, the customer will be informed over the email, and if the order is prepaid, refund will be processed in the same bank account / debit card / credit card which you had used at the time of making purchase.

Faq's :

Late or missing refunds (if applicable) : If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: cc.billionstuff@gmail.com

Sale items (if applicable)  Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)  We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cc.billionstuff@gmail.com

To return your product, you should mail your product to: cc.billionstuff@gmail.com and once confirmed from our end you can ship to the following adress

Address: Opposite Radha krishna mandir, Gurgaon Haryana - 122020 whatsapp only no. 8500058484

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over Rs.1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thank you & happy shopping!